Depending on your issue, you can contact either the SLCP support team, the Verification Oversight Organization (VOO) or the Accredited Host (AH).
Contact SLCP Support team for:
- General clarification on the SLCP process and protocol
- Support on Gateway account registration and approval, or technical issues on the platform
- Questions about the Data Collection Tool or interpretation of questions in the Tool
- Feedback and comments for continuous improvement of SLCP
- Concerns or additional support for a prolonged outstanding issue
- Contact details: submit a request on this SLCP Helpdesk
Contact the VOO for:
- Questions related to the verification process, the Verification Protocol and/or Verifier Guidance
- When you encounter quality issues and want to give feedback related to the verification process, a Verifier and/or Verifier Body
- Exception requests related to the Verification Protocol
- Questions about Verifier/VB qualification, exams, status maintenance, VB requirements, Gateway issues related to Verifier or VB profiles
- Contact details: send an email to slcp@sumerra.com
Contact your Accredited Host (AH) for:
- Challenges regarding AH account registration, payment, and other account issues
- Solving a technical problem on an AH platform
- Information about the costs of accessing the AH platform
- Understanding the specific functionalities of the AH platform
- Information regarding the AH’s services and benefits
- Contact details: reach FFC by sending an email to SLCPsupport@fairfactories.org; talk to Higg by submitting a request on their Helpdesk